Terms and Conditions
Please Note: By booking this appointment, you are agreeing to a NONREFUNDABLE, $48.32 booking fee with 24 Hour Passport and Visas. This fee will be credited towards your account and will be used towards your service once you attend your booked appointment. If for any reason Client is unable to attend booked appointment or chooses to cancel services, Company will suffer a loss from time and appointment slot rescheduling, so Company therefore cannot and will not refund Client the $48.32 booking fee under any circumstances. Client agrees that by booking appointment Client will enter credit card information freely and acknowledges and agrees to the following Terms and Conditions, and releases 24 Hour Passport and Visas from any requests for refunds once credit card information is entered and appointment is reserved.
24 Hour Passport & Visas Terms and Conditions
These Terms and Conditions (the “Agreement”) govern the services provided by 24 Hour Passports & Visas (“the Company”). By using the services provided by the company, you (“Client”) agree to be bound by this Agreement. Client understands and agrees, by using services of The Company, to be bound by the terms and conditions contained in this Agreement in the same manner as if this were a fully executed contract.
By submitting this agreement Client is entering into a binding contract with legal obligations. The act of submitting and accepting Company’s services binds Client. Client hereby authorizes the Company to expedite and submit Client’s Visa or Client’s passport application to the U.S. Passport Agency or foreign Embassy or Consulate and to accept delivery of the passport for Client, on Client’s behalf.
Client understands that the services purchased are not passports or visas but slots. Purchasing a slot does not guarantee client will receive a passport. The passport is issued by the US Department of State. Client understands that the Company has no ability to guarantee the decisions of the US Department of State.
Client acknowledges and agrees that 24 Hour Passport and Visas and its couriers submit passport applications on Client’s behalf using slots provided by the federal government or embassies. The Company is limited by availability of slots, and once submitted, there is no way to un-submit a passport application to the federal government. Therefore, Company will not issue refunds for any reason. Client understands and acknowledges that Company will not be obligated to issue a refund for any amounts paid, and that the full amount will be due to Company once Client has entered into this agreement. Client acknowledges and agrees that Client’s purchase denies Client any refunds.
Once purchased, Client’s passport application slot will have been used and will not be able to be reused for any reason. Once purchased, Client acknowledges and agrees that Client will not be refunded for purchase of passport application slot for any reason.
Company is not responsible for any delays resulting from errors or omissions in information provided to Company by the Client (the Passport and or Travel Visa applicant). The Client, as Applicant, is ultimately responsible for the accurate completion of all items on a U.S Passport and/or Travel Visa application. The client is also responsible for submitting any additional documents or items requested as part of the Passport or Visa application process. Company does not control the decisions made by the Department of State and/or any Foreign Government, Embassy and/or Consulates regarding denial or approval of any application. The content and/or completeness of Client’s applications and statements therein that Client submits may affect the decision to either approve or deny Client’s application for a U.S. Passport and/or Travel Visa. Company is servicing Client in a procurement of a U.S. Passport and/or Travel Visa, but Company still has no control over any official requirement that an issuing authority may require. Requirements for procurement of a passport and/or travel visa can and will often change from time to time. 24 Hour Passport and Visas shall not be responsible for changes in U.S. Department of State or Foreign Government requirements, whether mandatory or subjective. 24 Hour Passport and Visas will attempt to notify Client of any such changes as they become available.
Client understands and acknowledges that Company cannot be held responsible for delays encountered by FedEx, or any other third party, including the federal government. Client accepts that there is risk involved in any last-minute transaction, and Client accepts those risks. Client acknowledges that once a slot has been purchased, Client will not be refunded under any circumstance.
In the event that an outside or unexpected force prevents passport from being released, Company cannot and will not be held responsible.
Client understands and agrees to provide Company with any information required by the federal government related to the passport application. Company will ask only for information required by the US Department of State. Company will not be held responsible for the Department of State’s decision on whether or not to provide Client a passport. Company will further not be held responsible for any decision the Department of State makes related to Client’s identity.
Application slots are limited in availability. Client understands and accepts that processing times and fees are subject to change.
Client understands and accepts that in the event Client’s passport application is unsuccessful, slower than expected, or for any reason unsatisfactory, 24 Hour Passport and Visas is not responsible for any loss incurred by Client. Company cannot be held liable for any missed flight, hotel, business cost, or other travel expense. Client releases Company from any responsibility related to unsuccessful passport or visa application, and agrees that no legal action may be taken against Company related to the cost of missed travel.
In the event it is necessary for 24 Hour Passport and Visa to retain an attorney to represent Company relative to any dispute under this service or agreement, Client hereby agrees to pay reasonable attorney fees for said attorney to Company.
The client agrees to indemnify 24 Hour Passport and Visa liability due to Company’s negligent acts, errors, and omissions to Company’s successors, or to any 3rd party, and hold Company harmless.
Under the provisions of the Privacy Act of 1974 (Public Law 93-579), no information may be released from U.S. Government files without the prior written consent of the individual in question. Consequently, an employee of the U.S. Department of State cannot discuss the details of Client passport applications with the courier without Client’s permission. Client further agrees to sign Company’s Letter of Authorization provided by Company verifying the terms in this paragraph to allow Company to provide such services.
Company helps Clients throughout the passport procurement and/or travel visa procurement process in its entirety by helping Client submit and retrieve Clients passport as Clients authorized passport and visa courier, in a time period Client have selected. Company does not issue or claim to issue passports or any other travel documents.
If required documentation, whether standard or supporting, is not received by our couriers within the specified time period given to Client by Clients’ Case Manager, additional charges may be asked of Client in order for Company to provide Client a service by the departure date. Neither party shall be deemed in default of this Agreement to the extent that performance of its obligations or attempts to cure any breach are delayed or prevented by fire, natural disaster, accident, terrorism, riots, acts of government, shortage of materials or supplies, or any other cause beyond the reasonable control of such party. Even with additional fees or charges that may be accrued by Client and charged to Client in such an event, Company still cannot guarantee that Client’s passport and/or travel visa request can be completed in the needed time of Client’s departure.
By agreeing to the terms and conditions of 24 Hour Passport and Visas, Client has agreed to purchase the service stated, therefore, when Client’s application is accepted, refunds are not possible for any reason including, without limit, flight cancellations, missing flights, flight delays, travel itinerary changes, missing other departures or connections, missing cruise cast-offs and the like.
Service guarantees DO NOT extend to issues and/or delays with the Passport Agencies, Foreign Consulates, or FedEx delivery issues.
Except as expressly set forth in this Agreement, NEITHER PARTY makes ANY warranties and expressly disclaims all warranties, express or implied, as to the subject matter of this Agreement, including implied warranties of merchantability and fitness for a particular purpose. CLIENT EXPRESSLY AGREES THAT COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT DAMAGES, INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, SPECIAL DAMAGES OR PUNITIVE DAMAGES OF ANY KIND OR NATURE WHATSOEVER (INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUES, NONREFUNDABLE TICKETS OR RESERVATIONS, HARM TO BUSINESS OR MENTAL ANGUISH) EVEN IF IT HAS BEEN NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGES. CLIENT EXPRESSLY AGREES THAT COMPANY SHALL NOT BE LIABLE FOR DAMAGES, WHETHER IN CONTRACT, TORT OR OTHER LEGAL OR EQUITABLE THEORY, IN AN AMOUNT GREATER THAN THE TOTAL AMOUNT PAID BY CLIENT TO COMPANY FOR THE SPECIFIC SERVICE FROM WHICH THE CLAIM ARISES. COMPANY CANNOT BE HELD LIABLE FOR ANY APPLICATION FEE FOR A PASSPORT OR VISA MADE ON BEHALF OF A CLIENT. The rights and obligations of the parties under or arising out of this Agreement shall be governed by and construed under the laws of the State of California without reference to its conflict of laws principles.
Any obligation of the parties relating to limitations on liability, confidentiality and indemnification shall survive termination or expiration of this Agreement. This Agreement sets forth the entire agreement and understanding of the parties relating to the subject matter hereof, and merges all prior discussions and writings between Client and Company with respect to the contents of this Agreement. If any provision (or part of a provision) of this Agreement is determined by a court of competent jurisdiction as part of a final non appealable ruling, government action or binding arbitration, to be invalid, illegal, or otherwise unenforceable, such provision shall be enforced as nearly as possible in accordance with the stated intention of the parties, while the remainder of this Agreement shall remain in full force and effect and bind the parties according to its terms.
By accepting the terms and conditions, Client agrees to the above without dispute. Any and all orders must accept all terms and conditions above in order for Company to procure a U.S. Passport and/or Travel Visa.